FAQ

To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, contact us.

How could I have used this much water?

You may not have - the numbers on your meter may have been transposed or hard to read. You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem.

What do I do if I am experiencing low pressure?

Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.

Why is my water discolored?

A repair could have been completed recently.  This could have allowed air to enter the pipes which can cause a cloudy or milky look, or it could have stirred up rust particles or sediment in the waterlines which can cause a reddish or brownish color to your water.

What chemicals are added to our water?

Only chemicals that are approved by the National Sanitation Foundation (NSF International), Underwriters Laboratories, EPA, or Virginia Department of Health for treatment of drinking water.

My water has an unusual taste, odor, or color. Is it safe to drink?

All public water systems are required to maintain a detectable chlorine disinfectant residual in their distribution systems. Our chlorine levels are tested daily to ensure safety.  Many times, especially for customers more sensitive to tastes and odors, chlorine can impart a noticeable taste or odor to the water.  Other chemical compounds can also leave a tast, odor, or color in the water that may be objectionable to certain customers.  Further, often times repairs to water mains stirs up sediment that deposits naturally in the pipes and give the water an unpleasant color.  If you have concerns about the taste, odor, or appearance of your water, please contact our customer service staff.

Why does debris come out of the faucet when running hot water?

Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.

Why do I have a previous balance when I know I sent in my payment?

We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.